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Speed to lead · for agencies

No enquiry left sitting in the shared inbox.

For agency owners and team leaders. TopStreet learns your routing rules and your agency's voice, gives every enquiry an owner, and has a reply ready with every fact sourced and checked.

Free call: where your enquiries wait todayPart of the partnership

Book a callSee how it works

Nothing reaches a client until one of your agents has read it and sent it.

Illustrative · sample enquiry. Portal enquiry · shared inbox · 09:14. Before: ““Is the 2-bed still available? What's the service charge?””. TopStreet flags: Nobody owns it; The question is still unanswered; No follow-up date. After: “Owner: Priya, by your area rule. Her reply is ready.” Answers the service charge, with its source and date. Offers two viewing times this week. Follow-up set for Thursday. For Priya's approval · nothing sent.

An enquiry answered tonight has already spoken to three agents.

It's rarely effort. Nobody owns the lead in the first hour, so everyone assumes someone else has it.

What we hear

  • “My agents don't follow up.”

  • “We pay for portal leads, and the agents waste them.”

  • “When an agent leaves, their leads leave too.”

What they want instead

  • Every enquiry with one owner, from the first minute.

  • A morning view of who's still waiting, without chasing.

  • Our leads staying ours when an agent moves on.

What you get

Every enquiry owned, and a reply ready.

  1. 01

    Every enquiry owned, by your rules

    Area, language, listing or turn. One owner in the first minute, and the team leader if nobody has replied in an hour.

    Instead ofA shared inbox where everyone assumes someone else has it.

  2. 02

    A reply ready for the owner

    In your agency's voice, the listing facts sourced and dated, and a follow-up date set. The agent reads it and sends it.

    Instead ofEach agent writing from scratch, or not at all.

  3. 03

    The 10am board

    Who's waiting, for how long, and who owns them. The same numbers every week, in a 20-minute review.

    Instead ofHearing about a missed lead when the client complains.

  4. 04Bonus

    Your old leads, worked first

    Your first 20 old leads sorted, each with an owner and a message, before anything else is set up.

    Answers“We pay for portal leads, and the agents waste them.”

ChatGPT or Claude?

Why not just ChatGPT or Claude?

In ChatGPT or ClaudeIn TopStreet
An agent pastes in the enquiry and writes the prompt.Every enquiry arrives with an owner and a reply ready.
It doesn't know your listings, your routing rules or your voice.Drafted from your listings and rules, in your agency's voice.
It doesn't know the service charge, so it guesses or leaves it out.Every fact sourced and dated, or flagged for the agent.
Client details sit in each agent's personal account.One workspace, your rules, and a record of who approved what.

Keep ChatGPT for everything else. It writes a reply when someone asks; it can't make sure someone does.

Worries, handled.

The worryWhat’s built inYou can count on

“You'll message my clients from my number.”

We don't message anyone. Your agents send every reply from their own accounts, after reading it.

Your agents send.

“Whose commission is an old lead that comes back?”

Your split rule is written with you first, and every lead's owner follows it.

Rule first, messages second.

“My top producers will think I'm watching them.”

The board shows leads waiting, so help goes where it's needed. Who sees each agent's numbers is your call.

You choose who sees what.

“I already have a CRM.”

Keep it. The first 20 leads come from an export, and routing works alongside the CRM you use.

Nothing to replace.

How it works

Your rules, real facts, every reply checked.

Your part: set the rules once, approve, and your agents send.

  1. Once, at the start

    Your rules and voice, learned

    Who owns what, and how your agency sounds, from a short call and your past replies. You correct anything that isn't right.Villas · Priya and Tom, in turnYour routing ruleArabic enquiries · KarimYour routing ruleWarm and brief, no exclamation marksFrom your past repliesYou · 30 min, once
  2. Before a word is written

    Each lead owned, the facts gathered

    Your 20 old leads sorted and duplicates removed. Each gets its owner by your rule and a reason to get in touch, with its source.Asked about a 2-bed in MarchPortal enquiry · datedOwner: PriyaYour area ruleA similar 2-bed just listedYour listings · todayYou · Nothing
  3. Before you see it

    Every claim checked

    Each fact in each message is matched to its source. Anything we can't support is taken out and flagged, never guessed.Every figure matched to a sourceChecked“Prices are about to rise”Taken out · no sourceYou · Nothing
  4. Within 1 working day

    You approve, your agents send

    See each lead, its owner and its message. Change anything, then each agent sends their own. New enquiries run the same way.20 leads, each with an owner and a messageFor your approvalWho's still waitingYour 10am boardYou · 15 min

Illustrative · sample records

How it starts

Part of the partnership

Speed to lead is built as your first request by your growth partner, with your TopStreet licence included. Priced to your size on the pricing page.

See pricing →Book a call →

Each piece has a date and a definition of done, agreed in writing. Miss either and the next month is free.

Not for agencies that want replies sent without an agent reading them first.

“TopStreet feels like an extension of my business, not an outside firm.”
Steven Leckie, Associate Partner · haus&haus
From Broker Brain: questions agents ask

Know every enquiry has an owner.

Start with 20 old leads, free. They come back owned, with a message ready.